Returns & Exchanges

Due to the perishable nature of our cupcakes, we do not accept returns or offer exchanges for products once they have been delivered or picked up. We are committed to your satisfaction and will work with you to resolve any issues regarding order accuracy or shipping damage.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately inspect your cupcake box for any signs of damage or incorrect flavor assortments.

• 2.
  Document Issues

  If your order is damaged or incorrect, take clear photographs of the product and the shipping packaging for our quality assurance review.

• 3.
  Contact Customer Care

  Email our team within 24 hours of receipt with your order number and photos to initiate a claim for a credit or replacement.

• 4.
  Resolution Review

  Our team will review your request and, if eligible, issue a store credit or schedule a complimentary replacement shipment at the next available date.